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Returns Policy

Please read the following ‘Returns Policy’ thoroughly and carefully prior to purchasing an item.

EXCHANGES

If for some reason you wish to exchange your order for something else advertised on our website (for example, you might have a change of mind or you have tried on an item and it just does not fit) then we are only more than happy to process an exchange for you.

What do I need to do to exchange my order?

This process is fairly simple. All you will need to do is contact us by email using the ‘Contact Us’ page located at the bottom of our website or alternatively contact us by phone on (02) 9997 2488. Once we have heard from you will respond with the best and fastest way possible to get your exchanged item(s) to you. More often than not we can have an exchange processed and delivered to you within 1 to 2 business days.

Are there any additional Costs?

If we have sent you the wrong item or the wrong size or the item is damaged upon receiving then we will cover all costs associated with the return and exchange. For any other reason the buyer will be responsible for the costs associated with the return and the exchange. 

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REFUNDS & STORE CREDITS

We offer refunds

We offer refunds under the following circumstances:

We offer store credits

We offer store credits under the following circumstances

T & C for Redunds and Store Credits

NOTE: It is very important that all packaging (including cardboard inserts) and pieces are included with your return. That is, the item must be returned in the manner it was received. If we don’t have these pieces then we can’t Re-Sell a returned item(s) and as such we won’t refund or provide a store credit.

What do I need to do to return order?

Again this is fairly simple. All you will need to do is contact us by email using the contact us page on our website or alternatively contact us by phone on (02) 9997 2488. Once we have heard from you will respond with the best way for you to return your order.

Are there any additional costs to return my order?

That all depends! If we have sent you the wrong item or the wrong size or the item is damaged upon receiving then we will cover all costs associated with the return. For any other reason the buyer will be responsible for the costs associated with the return. This includes orders that are not delivered by Next Business Day (for orders within Australia)  or International orders that are not delivered within estimated delivery time. It is the buyers responsibility to NOT Leave orders to the Last Minute!

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WE DON'T REFUND OR EXCHANGE FOR

Unfortunately there are some products due to Hygiene reasons we can’t accept Refunds or Exchanges for. These include the following:

  • Zentai Suits
  • Stockings
  • Wigs
  • Gloves
  • Eyelashes
  • Petticoats
  • Tutu’s
  • Any other items of personal nature

There are also some reasons that that we do not accept Refunds or Exchanges for. These include the following:

  • Returned item(s) that have been washed, worn (with the exception of trying on) or show any signs of wear or damage. This include marks or stains from trying a garment on.
  • Returned item(s) that have missing pieces or packaging including cardboard inserts and plastic wrapping. For example, if you return your order in a shopping bag we won’t refund or exchange!
  • Returned item(s) after 10 days from delivery.

In addition to the above we use Star Track Express to deliver all goods within Australia. We give authority for the courier to leave the item at the buyers 'shipping address'. All delivery statuses can be viewed online through the Star Track website. Once the item is delivered to the buyers address it becomes the buyer’s property. That is, we do NOT refund where a buyer claims that the item has not been received after an official investigation identifies that it was successfully delivered. It is the buyers 100% responsibility to ensure that that they provide a safe and secure delivery address.