Returns Policy

Please read the following ‘Returns Policy’ thoroughly and carefully prior to purchasing an item.


OUR GUARANTEE - 100% CUSTOMERS SATISFACTION


Fancy Dress Land is 100% committed to providing complete customer Satisfaction and Happiness.


We do our best to provide as accurate as possible descriptions on all our items being sold, which includes genuine images and therefore ‘What you see is what you get’. We also pride ourselves in providing only QUALITY Fancy Dress Costumes and Accessories that represent great value of money and as a result we are highly confident that our valued customers will be satisfied with their purchase.


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EXCHANGES


If for some reason you wish to exchange your order for something else advertised on our website (for example, you might have a change of mind or you have tried on an item and it just does not fit) then we are only more than happy to process an exchange for you.


Q. What do I need to do to exchange my order?


A. This process is fairly simple. All you will need to do is contact us by email using the ‘Contact Us’ page located at the bottom of our website or alternatively contact us by phone on (02) 9997 2488. Once we have heard from you will respond with the best and fastest way possible to get your exchanged item(s) to you. More often than not we can have an exchange processed and delivered to you within 1 to 2 business days.


Q. Are there any additional Costs?


A. If we have sent you the wrong item or the wrong size or the item is damaged upon receiving then we will cover all costs associated with the return and exchange. For any other reason the buyer will be responsible for the costs associated with the return and the exchange. 


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REFUNDS


If for any reason you are unhappy with your order or you simply have had a change of mind and wish to return your order for a Refund rather than an Exchange then you are more than welcome to do so.


There a few T&C’s that we need to make clear so that there is no confusion!

  • You will need to return your order within 10 days of receiving.
  • You will need to notify us that you wish to return within 72 hours or receiving.
  • 15% Administration fee will be deducted from all returns (including a change of mind) with the exception where Fancy Dress Land is at fault. For example, if we have sent you the wrong size or item then the fee will not be charged.  

NOTE: It is very important that all packaging (including cardboard inserts) and pieces are included with your return. That is, the item must be returned in the manner it was received. If we don’t have these pieces then we can’t Re-Sell a returned item(s) and as such we won’t refund.


Q. What do I need to do to get a Refund?


A. Again this is fairly simple. All you will need to do is contact us by email using the contact us page on our website or alternatively contact us by phone on (02) 9997 2488. Once we have heard from you will respond with the best way for you to return your order.


Q. Are there any additional costs to return my order?


A. That all depends! If we have sent you the wrong item or the wrong size or the item is damaged upon receiving then we will cover all costs associated with the return. For any other reason the buyer will be responsible for the costs associated with the return. This includes orders that are not delivered by Next Business Day (for orders within Australia)  or International orders that are not delivered within estimated delivery time. It is the buyers responsibility to NOT Leave orders to the Last Minute! We also do not refund on original shipping costs that have been used to send your order to you. There is also a 15% administration fee for returns where Fancy Dress Land is not at fault. This fee is not charged on exchanges!


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WE DON'T REFUND OR EXCHANGE FOR


Unfortunately there are some products due to Hygiene reasons we can’t accept Refunds or Exchanges for. These include the following:

  • Zentai Suits
  • Stockings
  • Wigs
  • Gloves
  • Eyelashes
  • Petticoats
  • Tutu’s
  • Any other items of personal nature

There are also some reasons that that we do not accept Refunds or Exchanges for. These include the following:

  • Returned item(s) that have been washed, worn (with the exception of trying on) or show any signs of wear or damage. This include marks or stains from trying a garment on.
  • Returned item(s) that have missing pieces or packaging including cardboard inserts and plastic wrapping. For example, if you return your order in a shopping bag we won’t refund or exchange!
  • Returned item(s) after 10 days from delivery.

In addition to the above we use Star Track Express to deliver all goods within Australia. We give authority for the courier to leave the item at the buyers 'shipping address'. All delivery statuses can be viewed online through the Star Track website. Once the item is delivered to the buyers address it becomes the buyer’s property. That is, we do NOT refund where a buyer claims that the item has not been received after an official investigation identifies that it was successfully delivered. It is the buyers 100% responsibility to ensure that that they provide a safe and secure delivery address. 

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