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Returns Policy

OUR GUARANTEE - 100% CUSTOMER SATISFACTION

Fancy Dress Land is 100% committed to providing complete customer Satisfaction and Happiness. 

We provide 100% accurate description on all our items being sold, which includes genuine images and therefore ‘What you see is what you get’. We also pride ourselves in providing only QUALITY Fancy Dress Costumes and Accessories that represent great value of money and as a result we are highly confident that our valued customers will be satisfied with their purchase.

RETURNS AND REFUNDS

If for any reason that you wish to return your order for a refund then you are more than welcome to do so. That being said we do have a few T & C's that need to adhered to.

What do i need to do to return my order?

This is a fairly simple process. All you will need to do is contact us by email using the ‘Contact Us’ page located at the bottom of our website or alternatively contact us by phone on (02) 9997 2488. We will respond to you within 24 business hours and provide a returns address to send your order back to. Once we receive your return we process your refund and advise you of the refund via email. 

Are there any additional costs to return my order?

That depends! If we have sent you the wrong item or the wrong size or the item is damaged upon receiving then we will cover all costs associated with the return and exchange. For any other reason the buyer will be responsible for the costs associated with the return and the exchange. In addition to the above we do not refund original shipping costs and 15% admin fee will be deducted from the refund. 

 

EXCHANGES

If for some reason you wish to exchange your order for something else advertised on our website (for example, you might have a change of mind or you have tried on an item and it just does not fit) then we are only more than happy to process an exchange for you.

What do I need to do to exchange my order?

This process is fairly simple. All you will need to do is contact us by email using the ‘Contact Us’ page located at the bottom of our website or alternatively contact us by phone on (02) 9997 2488. Once we have heard from you will respond with the best and fastest way possible to get your exchanged item(s) to you. More often than not we can have an exchange processed and delivered to you within 1 to 2 business days.

Are there any additional Costs?

If we have sent you the wrong item or the wrong size or the item is damaged upon receiving then we will cover all costs associated with the return and exchange. For any other reason the buyer will be responsible for the costs associated with the return and the exchange. 

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WE DON'T REFUND OR EXCHANGE FOR

Unfortunately there are some products due to Hygiene reasons we can’t accept Refunds or Exchanges for. These include the following:

  • Zentai Suits
  • Stockings
  • Wigs
  • Gloves
  • Eyelashes
  • Petticoats
  • Tutu’s
  • Any other items of personal nature

There are also some reasons that that we do not accept Refunds or Exchanges for. These include the following:

  • Returned item(s) that have been washed, worn (with the exception of trying on) or show any signs of wear or damage. This include marks or stains from trying a garment on.
  • Returned item(s) that have missing pieces or packaging including cardboard inserts and plastic wrapping. For example, if you return your order in a shopping bag we won’t refund or exchange!
  • Returned item(s) after 10 days from delivery.

In addition to the above we use Star Track Express to deliver all goods within Australia. We give authority for the courier to leave the item at the buyers 'shipping address'. All delivery statuses can be viewed online through the Star Track website. Once the item is delivered to the buyers address it becomes the buyer’s property. That is, we do NOT refund where a buyer claims that the item has not been received after an official investigation identifies that it was successfully delivered. It is the buyers 100% responsibility to ensure that that they provide a safe and secure delivery address.