PO Box 985, Hamilton, QLD, 4007

(P) 07 3186 8132

Frequently Asked Questions

Which payment methods are accepted in the Online Shop?

Fancy Dress Land Accepts Visa, Mastercard and PayPal.

How long will delivery take?

Delivery within major metropolitan Areas of Australia will generally take 1 to 2 business days. Regional areas can take up to 5 business days.

International delivery varies and we recommend that all international buyers view our shipping policy that can be located at the bottom of our website.

What exactly happens after ordering?

Once you have paid for your order you will receive an Order Confirmation email almost instantly that also includes your a copy of your invoice. From here we will process your order and send it to your address with our advertised shipping service (Star Track = Australian Addresses and DHL = International Addresses. Once we have shipped your order you receive emails from us confirming dispatch and also a separate email from Star Track or DHL confirming your consignment and tracking information.

Do I receive an invoice for my order?

Upon placing an order our website an invoice is automatically generated and emailed through to you. If you do not receive this invoice please contact us and we can email you a copy. Also worth mentioning that you check Junk and Spam folders in your email as sometimes these invoices can be incorrectly marked as spam.

I wish to return my order. What do i need to do?

Prior to contacting us, please refer to our returns policy below to ensure that all returns terms and conditions can be met. Once you have read the Returns Policy please contact us via email or phone and we will advise on how to return your order.

Send us an email